Learn about Voice over IP (VoIP) concepts, technologies, protocols, signaling, architecture, design, platforms, performance, QoS and security. Topics such as digital and packetized voice, speech coding, compression, codecs, G.711, G.729, SIP, SDP, SIP trunking, IP PBX, soft switch, VoIP QoS, jitter, packet loss, delay, and security are discussed. Learn about VoIP concepts including:
- Core VoIP concepts
- SIP Trunking
- Real-Time Transport Protocol (RTP), Real-Time Transport Control Protocol (RTCP), Media Gateway Control Protocol (MGCP), Session Description Protocol (SDP) and Session Initiation Protocol (SIP)
- SIP proxy, Session Border Controller (SBC), and SIP softswitch
- VoIP QOS
- Jitter, latency, and packet loss
TONEX's VoIP Training Course is vendor-neutral.
A predicitve dialer is designed to predict or rather anticipate when the next representative or agent will be free and when the next hello will be detected.
ReplyDelete